Terms & Conditions
 
David Roberts t/a Gardeners Cottage.
Address: The Co-Innovation Centre, Stembrook, Dover, Kent. CT16 1PF

Contact:

Contact by Email is preferable as I cannot always answer the phone during the day and I check emails regularly through the day.  If you need to speak to me then 0333 050 1395

Ordering:
You can contact me for information, prices and whether the items are in stock by email
Please remember that if you make a purchase through Ebay or make a bid that wins that auction you are entering a contract to purchase that item.
You can order from this Shop or my Ebay shop or on Amazon
Prices on eBay and Amazon may be more

Payment:
Can be made using a credit card via Paypal.
Cheques - we no longer accept cheques unless for exceptional circumstances

Post & Pack:

UK Mainland Post & Pack:
Postage & Packaging (to UK mainland) prices for www.GardenersCottage.com:


All Mainland United Kingdom small and medium size parcels are sent at £3.99. Where we have to use a carrier for large items such as Smartedge an additional charge is made. This is described on the listing
For off-shore UK and non UK please email

P&p costs on eBay and Amazon may be different.

Items are packed for posting within 3 working days of confirmation from the relevant company of payment.
Post and pack prices vary as to which country they are being posted to.
For non-UK buyers please contact me for s&h and insurance costs.
Insurance for packages is an optional extra.
All our items are very well packaged and breakages in the post are extremely rare.


Carriage: Small items are sent out with Royal Mail
Large items (10m, 20m, 30m Smartedge) are sent by parcel carrier for most regions and take 1 to 3 days from dispatch)

Very large items: 50m Smartedge® (takes 2 to 3 days from dispatch) and Giant Games (takes 3 to 5 days from dispatch) will be sent out direct from the manufacturers via carrier
Please allow 7 to 10 days in busy periods.

We always obtain a Certificate of Posting at the time of posting, and parcels are tracked.
 
Cancellation, UK/EU:
You have the right to cancel within seven days (UK), 14 days outside UK, of your contract/payment with Gardeners Cottage, or seven days (UK) of receipt of the goods (whichever is the longer).  At first instance please email me
 
We will refund the amount you have paid to purchase the item and the post and packaging that you paid when paying for the original order less 10% for administration
 
Returns and Refunds:
If for any reason you are not happy with our products when you receive them please email me
 
RETURNS: 30 days (30 days for countries outside UK)
REFUNDS: I will refund the purchase cost of the item and original postage less 10% for administration to you. Email us first
REPLACEMENTS: I can replace your item if our stock levels allow.
 
Feedback:
On Ebay when a sale is completed I always give 'Feedback' at the time of dispatch. In the rare event that a buyer does not pay then I always send a reminder invoice and at least one further email reminding the buyer. If after that there is still no payment nor reason for non-payment then Ebay make contact with the buyer.
 
Data Protection:
Any personal or otherwise information/data that you give as part of the sale/purchase is kept for delivery/postage of item. I do not sell any information that you give me to any other company or business. You have the right to see this information concerning yourself at anytime.
We are registered with the Information Commissioner under the Data Protection Act 1998
 
Trademarks and Registered Names:
 
Smartedge® is a registered trade name wholly owned by Smartedge Manufacturing Ltd